Your privacy is our responsibility
This policy clearly explains how your personal information is collected, used, and kept secure on the zx77 platform.
This Privacy Policy ("Policy") applies to all users ("you", "user") of the websites and services operated by the zx77 platform ("we", "us"). By reading this Policy, you will understand how and for what purposes we use your information.
1. Introduction & Scope
zx77 is a secure and reliable online gaming platform that provides various entertainment services for users in Bangladesh, including slots, live casino, and cricket betting. When using our services, you naturally provide certain personal information. The purpose of this Policy is to maintain full transparency about our practices regarding that information.
This Policy applies to our website, mobile version, and all digital services associated with zx77. By accessing our website or creating an account, you voluntarily consent to the terms of this Policy.
2. Information We Collect
zx77 collects only the information that is necessary — collecting excess information is against our policy. Information is collected in the following categories:
Identity Information
Your name, date of birth, national ID or passport number (for age verification), email address, and mobile number. This information is provided at the time of account registration.
Financial Information
Details of deposit and withdrawal transactions, payment methods used (such as bKash, Nagad, Rocket, or bank transfer), and account balance information. We do not store card numbers or bank PINs.
Technical & Usage Information
IP address, device type and operating system, browser type, session duration, page visit data, and gaming activity logs. This information is collected automatically for technical purposes.
Communication Information
Details of messages, complaints, or requests sent via our live chat or email ([email protected]). This information is retained to improve service quality and resolve disputes.
3. How We Collect Information
We collect information in the following ways:
- Directly from you through the account registration form
- From payment methods during deposit and withdrawal transactions
- Automatically through cookies and similar tracking technologies
- During communications with our support team
- From third-party verification services for fraud prevention purposes
Cookie Policy
Cookies are used on the zx77 website. Cookies are small data files stored in your browser. We use three types of cookies: (a) essential cookies — which are required for the core functionality of the site; (b) functional cookies — which remember your preferences; and (c) analytics cookies — which help us understand usage patterns on the site. You can disable cookies from your browser settings, but some services may become limited as a result.
4. Purposes of Using Information
The collected information is used for the following purposes:
- Account Management: Ensuring your account is created, verified, and maintained
- Payment Processing: Accepting deposits and completing withdrawals; the minimum deposit at zx77 is ৳200 and the minimum withdrawal is ৳1,000
- Age Verification: Confirming that only users aged 21 or above are using the service
- Fraud Prevention: Detecting and stopping unauthorized activity, money laundering, and fraudulent transactions
- Customer Support: Resolving your complaints and requests — our support team is available 24/7 in both Bengali and English
- Service Improvement: Analyzing data to further improve your experience
- Legal Compliance: Adhering to applicable laws and regulations
- Promotional Communications: Sending offers and promotional messages with your consent
5. Sharing & Disclosure of Information
zx77 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be disclosed in the following cases:
Service Providers
Payment processors (bKash, Nagad, Rocket, bank transfer), technology service providers, identity verification services, and cybersecurity firms — these parties receive only the information necessary to perform their specific functions. These organizations are bound to follow our guidelines and privacy standards.
Legal Obligations
We may be legally required to disclose information to comply with court orders, regulatory authority requests, or applicable law. In such cases, we always provide only the minimum information necessary.
Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such a situation, we will notify you in advance and you will be given the opportunity to consent before any new policy takes effect.
6. Data Security Measures
zx77 follows industry-standard security practices to keep your information secure:
- SSL Encryption: All data transmitted on our site is protected by TLS/SSL encryption technology, making it unreadable to third parties
- Data Storage: Information is stored on encrypted servers and regular security audits are conducted
- Access Control: Only authorized staff can access your information for specific, defined purposes
- Two-Factor Authentication: We apply multi-layer verification methods to enhance account security
- Regular Testing: Regular penetration testing is conducted to identify security vulnerabilities in our systems
However, no method on the internet is 100% secure. It is therefore your own responsibility to keep your password private, use a strong password, and contact us if you notice any suspicious activity.
7. Data Retention Period
zx77 retains your information only for as long as necessary or as required by law. General guidelines are:
- Information for active accounts is retained for the entire duration the account remains active
- Even after an account is closed, certain information may be retained for a defined period for fraud prevention and legal compliance purposes
- Financial transaction records are retained for an extended period for audit purposes
- Marketing-related information is deleted immediately upon withdrawal of your consent
8. International Data Transfers
Your information may be stored or processed outside of Bangladesh as required for the operation of our services. In such cases, we ensure that adequate data protection measures are in place at the destination country or with the service provider. Such transfers are made only where essential for service delivery and always in accordance with our security standards.
9. User Rights
You have certain important rights regarding your personal information. zx77 respects these rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If your information is incorrect or incomplete, you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
You may request that the processing of your information be limited or suspended.
Right to Data Portability
You have the right to receive your information in a common, machine-readable format.
Right to Object to Marketing
You have the option to opt out of marketing communications at any time — via the unsubscribe link in emails or by contacting support.
To exercise these rights, email [email protected] or contact us via live chat. We will fulfill your request within a reasonable time.
10. Information of Minors
zx77 strictly provides services only to users aged 21 or above. We do not knowingly collect any information from minors. Age verification steps are taken at the time of account registration. If we have credible evidence that a minor's information has been collected, we will close that account and immediately delete the associated information.
11. Third-Party Links & Services
The zx77 platform may include services from third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These providers have their own privacy policies and follow their own security standards. Please refer to the respective provider's website for their policies. zx77 is not responsible for the data protection practices of third parties.
12. Changes to This Policy
zx77 may update this privacy policy as needed. If significant changes are made, we will notify you by email or through a notice on the website. Continuing to use the site after changes have been made means you have accepted the updated policy.
Check this page regularly for the latest information on any changes to this privacy policy. If you have any questions or concerns, please contact our support team.
13. Contact Us
If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact zx77 through the following:
Privacy Support
Email: [email protected]
Live Chat: 24/7 direct support is available
Language: Support is available in Bengali and English
We are committed to working with you honestly and transparently on any matter covered by this Policy. Our goal is for you to play at zx77 with complete confidence — knowing that your information is always in safe hands.